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About Us
Horse and More Ltd is dedicated to providing your everyday equestrian needs at value for money prices. Our address is Horse and More Ltd, Norris’s Farm, North Road, Bretherton, Leyland, Lancs PR26 9AY.

Delivery details
All orders will be delivered Monday to Friday within the hours of 8am-6pm. Where deliveries are made by courier, a signature will be required. All deliveries should be thoroughly checked upon receipt and where delivered by a courier, be checked before being signed for.  If there are any issues with your delivery you must notify Horse and More Ltd immediately.

Most orders will be despatched within one working day of receipt of payment.  We aim to deliver orders to you within three working days subject to availability if you opt for standard delivery.  In other words if we receive your order on day one by 2.00 pm, we will aim to deliver to you by no later than day four.  If you opt for Next Day Delivery we will aim to delivery the next day. You will need to place your order with us by 2.00 pm for Next Day Delivery. Next Day Delivery is not always possible to the Scottish Highlands and Islands or Northern Ireland.  Items that are not in stock can be back-ordered for you by request   Please supply a contact number in case we need to be in touch regarding your order.

You can cancel any order at anytime before despatch.

Prices
Every care has been taken to ensure the accuracy of our website. We do, however, reserve the right to change prices or discontinue stock lines. In such cases this would be notified at the point of ordering.  Prices shown are fully inclusive of any tax. Delivery charges are itemised for each item.

Remittance Terms
Payment is accepted by Debit/Credit card using Shopify Payments.  We will also accept payment through PayPal.

Complaints
If you have any cause for complaint, then please contact us straight away at liz@horseandmore.co.uk   We will be happy to receive compliments at this address too.  We will acknowledge your complaint within two working days, and aim to resolve any issue within five working days.  You will always be kept informed of the progress of your complaint. Nothing in these terms will affect your statutory rights. 

Returns
A contract of sale will be deemed to exist between Horse and More Ltd and you (the customer) from the time that the goods are despatched to you.

Please note that all items need to be returned within 30 days for a full refund or exchange and must be clean and unused, in the original packaging with the original labels attached.  We are unable to accept returned items unless they are clean and dry (Health & Safety at Work Act 1974).  Returns that are faulty or damaged must be returned within 30 days of the purchase date.  No clearance items can be exchanged or returned unless faulty or damaged.

We cannot accept liability for returns lost in transit so you must obtain proof of postage when returning items.

Returning an item that is not faulty or damaged
We are unable to reimburse postage or packaging charges for the return of any item to Horse and More Ltd.

Refunds – if you would like a refund we will refund as soon as we get the item back provided it is as detailed above.  We are unable to refund postage and packaging charges. If you did not pay for delivery, £6 will be with-held as a re-stocking fee.

Exchanges – if you would like an exchange, we will charge for £6 for postage and packaging.

Returning an item that is faulty or damaged in our opinion
We will reimburse your postage charge to return the item to us up to a value of £10.  A copy of the postage receipt will be required.

Refunds – if you would like a refund we will provide a full refund for the item including the original postage and packaging charge. 

Exchanges - if you would like an exchange, we will send out the replacement item free of charge.

Pictures
All pictures are samples only for illustration purpose and colours may vary unless stated.

Veterinary Medicines Regulations 2007
Horse and More Ltd will supply products categorised Authorised Veterinary Medicine – General Sales List (abbreviated to AVM-GSL).  All authorised veterinary medicines for sale by Horse and More Ltd have been classified according to the current regulations.  Whilst every care has been exercised Horse and More Ltd is, however, unable to accept liability for any inaccuracy with this classification.

Distance Selling Regulations (Consumer Contracts regulations 2013)
If you are contracting with us as a consumer, you have the right to cancel your contract at any time within 7 working days of receipt of the goods you ordered. You must take reasonable care of the goods whilst in your possession and they must be returned to us if it is practical to do so.  See Returns policy above.  This is not intended to be a full statement of your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.

Returning Waste Electronic and Electrical Goods
In line with the Waste Electrical and Electronic Equipment (WEEE) Directive, Horse and More Ltd offers a new for old return service for electronic and electrical goods. When a customer purchases a new electrical product from our website, such as clippers Horse and More will accept the customer’s old product(s) for safe disposal.

We only accept waste items equivalent to those bought, within 28 days of purchase and the product(s) should be returned to our office at Norris’s Farm, Bretherton. We fully support this initiative to reduce landfill and the associated effects on the environment.  We do not charge for this service.

Privacy Policy
Horse and More do not disclose any customer information to third parties other than for the purposes of despatching your order to you, unless you give us your permission to do so. 

Copyright
All the images & information on this website are the property of Horse and More Ltd and its suppliers. Unauthorized reproduction of the contents of this website is forbidden.

Disclaimer
Horse and More Ltd is not providing any recommendations or endorsement to any product or service promoted on the Horse and More website, and cannot be held responsible for any consequences relating to any products purchased. Whilst every care has been taken in compiling the Horse and More website, Horse and More Ltd is unable to accept liability for any inaccuracy made.

Norris’s Farm, North Road, Bretherton Leyland, Lancs PR26 9AY United Kingdom 01772 870 060

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