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About Us
 Abc Lucas Ltd trading as Horse and More is dedicated to helping horse owners to keep their horses' hooves healthy.  We are a specialist supplier of Cavallo Horse Hoof Boots. 

Delivery details
All orders will be delivered Monday to Friday within the hours of 8am-6pm. Sometimes a Saturday delivery can be available on request.

If you are not going to be in please leave notes on your order so that the parcel can be left in a safe place.

All deliveries should be checked upon receipt. If there are any issues with your delivery you must notify Abc Lucas Ltd trading as Horse and More immediately.

Most orders will be processed and/or dispatched within one working day if receipt of payment is before 15:00 Monday-Thursday. 

Concord Straw Pellets use a different delivery service. It is a pallet delivery service and you will have a notification/phone call to say which day and approximate time they will be arriving. Normally this product takes 5-7 days from order to delivery. But because of the high demand at the moment it can be 10 days.

We aim to deliver most orders to you either next working day if it is in stock. Either by DX courier or First class Royal Mail. This will take 1-2 working days and is subject to availability.   

Next Working Day Delivery is not always possible, if you are desperate please ring and I can try my best to help you. Shipping to the Scottish Highlands and Islands and Northern Ireland is less predictable.

Items that are not in stock can be back-ordered for you by request. Please supply a contact number in case we need to be in touch regarding your order.

If you need cancel any order, please call or text 07711685623 asap. If it has already been despatched you will need to go through the return process.

Prices
Every care has been taken to ensure the accuracy of our website. We do, however, reserve the right to change prices or discontinue stock lines. In such cases this would be notified at the point of ordering.  Prices shown are fully inclusive of any tax. Delivery charges are itemised for each item.

Remittance Terms
Payment is accepted by Debit/Credit card using Shopify Payments.  We will also accept payment through PayPal.

Complaints
If you have any cause for complaint, then please contact us straight away at louise@horseandmore.co.uk  We will acknowledge your complaint within two working days, and aim to resolve any issue asap.  You will always be kept informed of the progress of your complaint. Nothing in these terms will affect your statutory rights. 

Returns
A contract of sale will be deemed to exist between Abc Lucas Ltd trading as Horse and More and you (the customer) from the time that the goods are despatched to you.

Please note that all items need to be returned within 30 days for a full refund or exchange and must be clean and unused, in the original packaging with the original labels attached.  We are unable to accept returned items unless they are clean and dry (Health & Safety at Work Act 1974).  Returns that are faulty or damaged must be returned within 30 days of the purchase date.  No clearance items can be exchanged or returned unless faulty or damaged.

We cannot accept liability for returns lost in transit so you must obtain proof of postage when returning items.

Returning an item that is not faulty or damaged
We are unable to reimburse postage or packaging charges for the return of any item to Abc Lucas Ltd trading as Horse and More.

Refunds – we will refund you in full as soon as we get the item back, provided it is in as-new undamaged condition. Refunds will be made within 14 days. 

Exchanges – if you would like an exchange (such as for a different size), we will charge for postage and packaging. If the price of the replacement item is greater than the original item, we will require payment of the difference before despatch. If the price of the replacement is lower than the original item, we will refund the difference.

Returning an item that is faulty or damaged in our opinion
Please contact us at louise@horseandmore.co.uk or 07711 685623 before returning a damaged or faulty item. We will arrange the return postage for you if necessary. A replacement product can be sent out to you by arrangement.  

 

Pictures
All pictures are samples only for illustration purpose and colours may vary unless stated.

Veterinary Medicines Regulations 2007
Abc Lucas Ltd trading as Horse and More will supply products categorised Authorised Veterinary Medicine – General Sales List (abbreviated to AVM-GSL).  All authorised veterinary medicines for sale by Abc Lucas Ltd trading as Horse and More have been classified according to the current regulations.  Whilst every care has been exercised Abc Lucas Ltd trading as Horse and More is, however, unable to accept liability for any inaccuracy with this classification.

Distance Selling Regulations (Consumer Contracts regulations 2013)
If you are contracting with us as a consumer, you have the right to cancel your contract at any time within 7 working days of receipt of the goods you ordered. You must take reasonable care of the goods whilst in your possession and they must be returned to us if it is practical to do so.  See Returns policy above.  This is not intended to be a full statement of your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.

Returning Waste Electronic and Electrical Goods
In line with the Waste Electrical and Electronic Equipment (WEEE) Directive, Abc Lucas Ltd trading as Horse and More offers a new for old return service for electronic and electrical goods. When a customer purchases a new electrical product from our website, such as clippers Horse and More will accept the customer’s old product(s) for safe disposal.

We only accept waste items equivalent to those bought, within 28 days of purchase and the product(s) should be returned to our office at 35 Castle Grove, Oldswinford, Stourbridge, West Midlands, DY8 2HH. We fully support this initiative to reduce landfill and the associated effects on the environment.  We do not charge for this service.

Privacy Policy
Our privacy policy can be found in the header and footer menus of the website.

Copyright
All the images & information on this website are the property of Abc Lucas Ltd trading as Horse and More and its suppliers. Unauthorized reproduction of the contents of this website is forbidden.

Disclaimer
Abc Lucas Ltd trading as Horse and More is not providing any recommendations or endorsement to any product or service promoted on the Horse and More website, and cannot be held responsible for any consequences relating to any products purchased. Whilst every care has been taken in compiling the Horse and More website, Abc Lucas Ltd trading as Horse and More is unable to accept liability for any inaccuracy made.

Stourbridge, West MIdlands DY8 2HH United Kingdom 07711 685623

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